All work
SYS–03 · Inbox Operations

AI Email Assistant

Classify, organise and escalate incoming enquiries without automating sensitive decisions.

TypeInbox automation
Build windowScoped per engagement
StackGmail · n8n · AI · WhatsApp
StatusOperational demonstrator
AI EMAIL ASSISTANT · SYS–03LIVE · GMAILMSG-0241Unable to access accountMSG-0242Invoice clarificationMSG-0243Service interruptionMSG-0244August newsletterMSG-0245You’ve won a prize!!AIClassifyCUSTOMER SUPPORTSafe reply sentFINANCE / BILLINGSafe reply sentHIGH PRIORITYTeam alerted · WhatsAppPROMOTIONLabelled & organisedSPAMFiltered · no replyALWAYS STAYS WITH YOUR TEAMRefundsPaymentsLegal mattersService commitments6 CATEGORIES / 1 ESCALATED / 0 MISSEDHUMAN CONTROL ON
How AI Email Assistant runs · demonstrator on test data
What it does

Inbox Operations, handled.

Monitors a business Gmail inbox for unread messages. It uses AI to understand each email and classify it as Customer Support, Finance/Billing, High Priority, Promotion, Spam or an unclear enquiry.

01

Applies the correct Gmail label

02

Sends safe acknowledgements for suitable support and billing enquiries

03

Escalates urgent or unclear messages to the team

04

Organises promotional email

05

Filters spam without replying

06

Keeps refunds, payments, legal matters and service commitments under human control

What stays human

It never decides what it shouldn’t.

The system may classify and draft, but sensitive financial, legal and service decisions remain with the team.

Always youRefunds
Always youPayments
Always youLegal matters
Always youService commitments
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